Send a request / complaint / claim

How can we help you?

Your email address

Reason

Membership no.

DNI / NIE / Passport

Name

First surname

Second surname

Please confirm your home address here:

If you want to modify your identification details, tell us the data you want to rectify and enclose a copy of your currently valid identity document, and we will update your membership details accordingly.

I WANT to receive advertising commercial communications about services and products of “CONSUM, S. COOP.V.”, as well as about the Visa Consum card (by ordinary post, e-mail and equivalent electronic communication means).

Select this option if you are acting as a TUTOR or LEGAL REPRESENTATIVE of the Member-Customer.

Please ENCLOSE supporting document.

Name and surnames

Name of the legal representative or tutor

DNI / NIE / Passport

DNI (identity document) of the legal representative or tutor

IF YOUR CARD HAS THE PAYMENT MODE:

I HAVE BEEN INFORMED that, as a result of deregistering as a member-customer of CONSUM, which I am processing, the enclosed documents (Identification document/Death certificate, in each case) are going to be transferred to BBVA, the bank entity that issues the CONSUM PAYMENT CARD, for them to manage the cancellation of the bank contract which, on the occasion of my deregistration as Member-Customer, entails. In turn, BBVA has informed me that if, on the date of cancellation, there were an outstanding balance for the use of the Consum Card, I can return it under the conditions as to date.

I WANT CONSUM to analyse my shopping habits in order to offer me personalised offers according to my tastes and preferences. (If you tick “no”, your monthly discount voucher will not include personalised discounts according to your purchases.)

I REQUEST “CONSUM, S. COOP. V.” to ELIMINATE THE LINK of my card, that is, for my purchases to stop being accumulated to the Family Unit they are currently accumulated to.

Your request to eliminate the link may lead to changes with respect to your Family Unit that may alter your regular relationship as Member-Customer. If this is the case, our Customer Support team will contact you to inform you of this aspect. If you have doubts or require clarification, you can contact Customer Support at 900 500 126.

I REQUEST “CONSUM, S. COOP. V.” to link my card, that is, for my purchases to be accumulated to the statement of

No. of main member

Both the Main Member and the Requesting Member must, prior to requesting this link, be Consum Member-Consumers. If this is not the case, come to one of our stores and complete the respective application form, or process your registration online at www.consum.es. You can only form part of a single family unit, so if you are already linked to another family unit, this application will mean removing the link from the family unit you previously formed part of, to be able to form part of a new family unit with the main member indicated on this form.

DNI/NIE/Passport Main member-customer

Name of main member-customer

First surname of main member-customer

Second surname of main member-customer

Subject

Describe your request

I confirm that I have enclosed a copy of the literal death certificate.

I hereby express my wishes to deregister as member-customer of the CONSUM Cooperative, and consequently, request my personal data to be eliminated pursuant to the current regulation on Data Protection.

I confirm that I have enclosed a photocopy of both the front and back of my DNI/NIE/Passport.

I confirm that I have enclosed photocopies of the front and back of the DNI/NIE/Passport of the main member-customer and of the requesting member-customer.

Attachments

Add file or drop files here

BASIC INFORMATION ON DATA PROTECTION. Data Controller: CONSUM, S.COOP.V. Purpose of data processing: (i) to manage and respond to the queries, requests, claims or suggestions made through this form sent to our Customer Support service, (ii) where appropriate, to conduct customer support service satisfaction surveys. Legitimisation of processing: Both types of processing are based on our legitimate interest to attend and respond to communications received and for which we need the personal data we request from you in each case, as well as to improve the quality of the service provided. You may refuse to carry out the survey when we contact you for this purpose. Recipients: Your data shall not be transferred, unless there is a legal obligation to do so. Rights: Accessing, rectifying and eliminating data, as well as other rights, as explained in the privacy policy. You may consult detailed information on Data Protection in our Privacy policy at www.consum.es.