What are the My Favourites products?
This is a selection of 9 products that you buy on a regular basis and that we, at Consum, offer you exclusively for you to save more. Consum selects them for you based on your tastes and purchases. And now, if you prefer, you can select them yourself every month.
Where can you select them?
You can enter our website or use our App. In the My Favourites section you will find a button, "Make your selection", that will take you to see all the products that you can choose from.
When can you select them?
Every month there will be a 7-day period when you will be able to select the products you want to include in your personalised offer. After this time you will have to wait until the next month to be able to make your selection. We will send you an e-mail/notification informing you of when the period starts each month.
How long will the products I select be on offer for?
The products you select will be on offer for 2 months after making the selection. When you make the selection, we will inform you in which month they will be on offer for you.
How can you select them?
Very simple, every month we will show you a series of products and you will be able to select up to 9 of your favourites from among them. The products you select will then form part of your personalised offer.
If you decide not to choose them, nothing happens, as long as the average of your purchases in the last 5 avaible months is greater than 125 euros, we will continue to send you your personalized offer with the products that best suit your tastes.
While the selection period is open, you can enter as often as you need to and make the product changes you want. Following this period, your selection will be saved and you will not be able to make any changes.
How will I know which products I have selected and which products Consum has selected?
They will be identified with the following icons:
What will happen if, in the end, some of the articles you have selected are not included in My Favourites?
There are times when a product is not available between the period that you have selected it and the start of the offer. In these cases, we will complete your offer with other articles that we think you will like, based on your tastes.